During 2020 NI have created an AOM Centre of Excellence and has an AOM Lead who now supports the whole business on a permanent basis.
AOM methodology is being rolled out in our Client Experience Complaints Team.
Data is being reviewed to be incorporated into a PowerBI data warehouse to enable the availability of more integrated reporting.
AOM “Connect” is being reviewed to ensure the availability of more real-time data for quicker decision making and proactive management responses to unexpected changes to the daily plan.