As Ireland is blessed with full employment, the context for the ActiveOps deployment was operational efficiency and most importantly employee satisfaction, not short-term cost savings and headcount reduction. Consequently, attrition is a big issue in Ireland as employees are spoilt for choice. Thus, the strategic goals were rather the acceleration of new product rollouts. Against this background for AIB a secondary strategic focus was to leverage the freed-up capacities for training its staff. And the results in the first year were substantial:
» 23% productivity uplift
» 27% reduction in correlation between work in and productivity
» 11% increase in complex productivity
» Over 100 leaders (team, department & executive) trained in the AOM methodology
The progress of the rollout was swift. For AIB one of the big attractions was the methodology that is
underpinning ActiveOps’ solutions and this showed in the speed of the rollout. It only took two months from issuing the RFP to implementation. After that, the Data Insights implementation took four to five weeks, while the Planning Insights took another seven to eight weeks. For the implementation, AIB leveraged ActiveOps’ contractors. They felt it was not feasible to do it themselves. But after the initial implementation, AIB employees advanced to the train the trainer concept which helped to make ActiveOps pervasive across their operational teams.