For a healthcare payer, it's a never-ending struggle.
Workloads increase, but budgets don't grow to match them. While many elements affecting healthcare payers' work inventories are hard to predict more than a few months in advance, some trends are all too painfully clear. The population is rapidly growing and rapidly aging. The regulatory environment is continuously changing, especially in individual states.
Equally, medical advances keep coming at a dizzying pace, accompanied by inevitable leaps in both the quantity and the costs of what you have to cover. All of this makes your back-office workload grow, often dramatically. What is doesn't do is magically add to your budget to pay for handling the additional work.
In 2020 there has been unprecedented demand on the healthcare systems to not only serve those that contract contagious viruses but also support wellness efforts to implement self-care and preventative care.