EPM Success Stories (Web) Employee Productivity Monitoring Success Stories Employee Productivity Monitoring Premium Success Stories WorkiQ Large Fortune 500 Healthcare Company Challenges Due to real estate confinements, the company needed to implement a remote working plan to accommodate significant growth in operations (pre-pandemic) Seeking a standardized and consistent efficiency measurement solution vs. ad hoc reporting Solution Implemented WorkiQ employee productivity monitoring Standardized dashboards, KPIs, and reports available to all staff members in browser or mobile form Consistent measurement regardless of work being done in a traditional office setting or home office Results Enabled standards-based qualification program for home working incentive Realized 12% productivity gain in the first 6 months Started with 500 user department, now expanded to 3000+ users and removed call center vendor’s back-office solution that wasn’t fit for purpose Global Manufacturing Order Management Team Customer Challenge ■ Difficulty to measure the productivity of legacy Order Management system to set standards ■ Manage working hours for OMS team supporting global clients ■ Need to measure application use time, while considering migration to SAP Customer Success ■ First-year productivity boost of 9% ■ Rationalization of work shifts to support global client orders ■ Measured efficiency of legacy application to determine improvements rather than costly migration of Order Management System ActiveOps Solution ■ Implemented WorkiQ employee productivity monitoring ■ Measured application screens and time utilization by application of the legacy OMS ■ Application usage and team member logon and logoff activity to organize shifts WorkiQ Blue Cross Plan I told our leadership team this is a game-changer for our operations and our organizations. Once we had implemented WorkiQ, it proved true - our senior executives are seeing all of the results and they are just floored. - Senior Director of Claims Customer Challenge Experiencing productivity issues in Claims coupled with high occurrence of unplanned overtime expense. Needed to address other operational expense issues within the department ActiveOps Solution Implemented an employee model Installed WorkiQ to provide true visibility, and identify the root cause of work efficiency issues. Provide real-time, accurate visibility of user activity Success Results Enabled and measured a goal of 6.8 hours of work time per day Realized $1.2m savings by eliminating overtime in the first year Work time accountability led to a reduced need to fill up to 44 FTEs due to attrition in 2 years. Workware+ Helping Health Plan Providers WorkiQ Top Five Healthcare Insurance Company Customer Challenge ■ Rapid M&A activity led to the need for common measurement tools and standards ■ ‘Process Improvement and Re-engineering projects’ failed to produce meaningful changes to operational efficiency ■ Growing claims demands required more efficient operations ActiveOps Solution ■ Implemented WorkiQ employee productivity monitoring for Operations and Clinical of over 20,000 employees ■ Established management blueprint to be implemented in all back-office operations ■ Implemented AOM for WorkiQ as part of management training curriculum and certification Customer Success ■ Targeted 7% increase in productivity achieved 12% in the first year ■ Realized $7m savings in first 9 months of implementation ■ Adding new groups including Clinical, with a realization of 17% productivity increase Global BPO/KPO Organization Customer Challenge ■ Measuring contract performance across multiple clients globally ■ Access to client systems typically via virtual machines such as Citrix ■ Need to reduce manual and unreliable self-reporting spreadsheets ActiveOps Solution ■ Implemented WorkiQ employee productivity monitoring ■ Established data collection strategy for desktop, Citrix server, and mainframe applications ■ Successful Pilot led to the deployment of new groups and new reporting standards Customer Success ■ Achieved a 6% productivity standard for offshore outsourcing group ■ Eliminated self-reporting application and roll-up of spreadsheets ■ Managers certification program established to measure consistently
