Putting the pieces together
The cleaner, clearer, more logical, and more active management driven by ControliQ raises both staff engagement and output quality levels."
Raise efficiency, reduce overtime, deploy fewer contract staff, and increase quality with a more satisfied, streamlined team.
ControliQ uses Lean and Agile principles to drive operations management across your business. It empowers every level of your organisation from senior executives to staff members working at their desks, or from home. It increases the time applied to productive operations making every function more efficient. ControliQ will routinely deliver a 15% increase in productivity with many cases being greater. The cleaner, clearer, more logical, and active management is driven by ControliQ also raises both staff engagement and output quality levels.
ControliQ encapsulates the Lean and Agile paradigms which are extended and then focussed to apply to office operations. Here they generate the same efficiency and continuous improvement advantages seen in Lean manufacturing and Agile coding. ControliQ automates the method and effortlessly guides users to apply a best-practice approach.
Deployed alongside AOM, and in combination with it, ControliQ becomes effective within weeks. It quickly becomes your key operational tool. Its measurement capabilities make it your gateway to further continuous improvement. ControliQ aggregates real-time data from users and tracks all operational activity. It works with operations conducted through desktop or SaaS applications, robotic tools, and even entirely manual processes. Data is recorded by the user or captured automatically and verified by the supervisor.
A common quantified view of work required and capacity available uses the single common currency of time. By keeping to one easily understood parameter, your whole team can quickly evaluate all challenges. They can communicate easily – even across diverse workflows. The extensive dashboard then provides the same single-currency comparison of current status. A key feature of ControliQ and the ActiveOps Method, and a source of much of the performance improvement, is that it uses this common understanding and easy communication to drive collaboration between teams. Resources are treated as global assets not local silos and so more-effectively applied across functional and geographic boundaries.
How important is operational efficiency to your future strategy?
- Efficiency is our top priority
- Efficiency is one of our priorities
- Efficiency is not unwelcome but not a priority
- Efficiency is not valuable
ControliQ is trusted by both start-up challenger and blue-chip organisations in banking, insurance, healthcare, government, business processing outsourcing (BPO), and shared services. It is often adopted across organisations to support the most demanding office and work-from-home operational environments.
With access to a single view of all operations via the dashboard, managers can balance cost, quality, and service while monitoring the full situation regardless of where the staff is located. They can identify latent capacity, balance resources, and respond to shortfalls. Through a single, easily understood tool, managers can prioritise and plan daily, weekly, monthly, and quarterly work schedules to meet SLA targets.
ControliQ supports and Lean, Six Sigma, automation (robots), and other business transformation initiatives. It quantifies the effectiveness of these and other programs providing the visibility needed to steer them to success.
Time Saved Through Leaner Operations
The basis of ControliQ is to maximise efficiency through the discipline of forecasting, planning, execution, and analysis. The effort is forecast and resources are planned. Much of this is automatic but enhanced by your team’s local knowledge. Issues are anticipated, and plans adapted.
ControliQ provides the definitive active operational guide by indicating a position against the plan. Exceptions and problems quickly become visible and their remedies clear. Finally, ControliQ provides post-operation analysis, delivering quicker, keener insight into what went well and where change is needed.
ControliQ breaks down siloed thinking, placing all your operational functions and their work on the same basis – Standard Time. It eliminates reactive management by making planning easy and providing a constant readout of status including position against the plan. Lastly, it ensures strategic as well as tactical drivers are accounted for by incorporating both into the plan.
UNLOCKING LATENT CAPACITY, PROMOTING ACCURATE PLANNING AND FORECASTING
The Key Benefits of ControliQ
- More effective operations management
- An expected 15% or greater improvement in work output
- Manage teams working in the office and from home
- Manage teams across multiple time zones
- Identify unused capacity
- Identify and anticipate peak work periods
- A cockpit for your work and resources
- Operates with human, robotic and mixed teams
- Make data-backed decisions around recruitment, staff mix, overtime and performance
- Make accurate forecasts and precise capacity plans