Active Operations Management (AOM), a method developed to professionalize the role of centralised and team-level planning functions in the organization...
AOM provides the accuracy and discipline required for workforce management planners."
Active Operations Management (AOM), a method developed to professionalize the role of centralised and team-level planning functions in the organization supporting the operations of team leaders, members, and managers.
At ActiveOps we understand the value of centralised workforce functions as well as empowering team-level managers on the front line to support their day to day work with planning and forecasting capabilities. Equipping experts in forecasting and planning with the tools and method they need to optimize performance is key to the WFO strategy of many organizations.
AOM provides the rigor and discipline required for workforce management planners to effectively manage the capacity requirements of complex business units, as well as embed plans within a front line manager operating rhythm to ensure plans are executed well and deliver the performance promise to the business.
Proven since 2005 to help managers to better plan, manage and motivate team members to improve productivity and reduce costs.
Enables centralised functions and team-levels forecasting and planning methodology
Optimise cost through productivity improvements
A consistent process to forecast, plan, control, and review operational performance
Facilitates collaboration within teams, departments, and central planning functions
Helps identify opportunities for performance improvement and best practice.
Provides a firm foundation for digital transformation
The AOM method, operational skills, and Workware+ configurations are taught and embedded in your organization as part of the AOM implementation programme. This programme introduces and integrates AOM into your weekly, monthly, and annual planning and control processes. Managers and team leaders attend workshops and receive one-on-one training and coaching, supported by eLearning through The Academy.
The AOM implementation programme introduces and integrates AOM into your weekly, monthly, and annual planning and control processes."
AOM Skills equip managers, team leaders, and team members with the relevant competencies and behaviours to actively manage their staff and robots at an individual level. Managers and team leaders are trained and coached to make better-informed decisions. A framework is provided for effective communications and feedback.
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Cover the competencies needed to become an active operations manager
Include classroom training, on and off-the-job coaching, and eLearning provided through The Academy
Enable AOM best practices to be incorporated into daily routines
Are maintained via a sustainability programme that follows AOM implementation
Develop managers in the fundamentals of operations management using AOM practices
Provide certifications for different roles and levels of learning achievement
The ActiveOps Health Check is designed to compare how current operations management activities compare against the ActiveOps Capability Maturity Model of international best practices.
Health Check evaluates how managers and team leaders are equipped to meet business objectives and goals.
It explores the opportunities for capacity release via changes to current operations management practices, helping determine the best, most cost-effective solutions to resolve issues identified.
Health Check evaluates how managers and team leaders are equipped to meet the business objectives and goals."
The ActiveOps Maturity Model has evolved over fifteen years of applied professional expertise. A set of defined and weighted criteria measures how your organization ranks against others in your industry according to international best-practices.
What measures and measurements are in place?
How are they deployed and enforced across the operations?
Do you calculate how these measures impact management control and business outcomes?
From this analysis, a comprehensive assessment gauges how your operations management maturity affects your overall company performance. You are provided with detailed insights into the potential performance gains that can be achieved through incrementally applying improved disciplines. The Capability Maturity Model establishes your current position. Precise recommendations are proposed to attain operational goals designated in the process.
The ActiveOps Maturity Model has evolved over fifteen years of applied professional expertise."
The AOM method is transforming the world of service operations by providing unprecedented levels of control over the quality, productivity, and service delivery. It is raising competence standards and dramatically improving performance in operations management. To recognize the AOM skills and knowledge acquired by participants in an AOM implementation, ActiveOps has developed an AOM industry-based Certification programmes.
ActiveOps has developed AOM industry-based Certification programmes."
The AOM Service package ensures that your initial gains are sustainable and embedded into the infrastructure of your business. The package involves a range of on-site services to refresh the AOM Skills of current managers over time, as well as to train new staff. The AOM Service Package can include the following components:
Planning Insights Simulation
Academy E-Learning training for new team leaders
AOM Advanced Certification
Diagnostic and Health Checks
Annual planning process support